You can track your shipment by entering your tracking number in the tracking form on our website or mobile app. Alternatively, you can log in to your account to view all your shipments and their current status. We also send automated email and SMS notifications at key stages of the delivery process.

Our standard delivery hours are from 9:00 AM to 6:00 PM, Monday through Friday, and 10:00 AM to 4:00 PM on Saturdays. For businesses with special requirements, we offer flexible delivery windows that can be arranged in advance.

You can schedule a pickup through our website or mobile app. Simply log in to your account, enter the shipment details, and select a convenient pickup time. You can also call our customer service to arrange a pickup. For regular pickups, we offer scheduled pickup services that can be customized to your business needs.

Delivery times for domestic shipments vary based on the service selected and the distance between the origin and destination. Our Express service typically delivers within 1-2 business days, while our Standard service delivers within 2-5 business days. Same-day delivery is available in select cities for orders placed before 11:00 AM.

If you're not available to receive your package, our courier will leave a delivery attempt notice with instructions on how to reschedule the delivery or pick up the package from a nearby location. You can also use our mobile app to provide delivery instructions or authorize a signature-free delivery if appropriate.

We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and bank transfers. Business customers can also apply for a credit account with monthly invoicing.

Shipping costs are calculated based on several factors, including package dimensions, weight, distance, delivery speed, and any additional services requested. You can get an instant quote using our shipping calculator on the website or mobile app.

Yes, we offer volume discounts for businesses that ship regularly. The discount rates depend on your monthly shipping volume and the services used. Contact our sales team for a customized quote based on your specific shipping needs.

We offer a money-back guarantee for shipments that are not delivered within the promised timeframe. If your shipment is delayed beyond the guaranteed delivery time, you may be eligible for a full or partial refund, depending on the service selected. Please contact our customer service within 7 days of the delivery date to process your refund request.

We pride ourselves on transparent pricing. The quote you receive includes all standard shipping costs. Additional fees may apply for special services such as weekend delivery, signature confirmation, or insurance. These optional services and their associated costs will be clearly displayed before you confirm your shipment.

All items should be packaged in a sturdy box with appropriate cushioning material to protect the contents. The box should be sealed securely with packing tape on all seams. For fragile items, we recommend double-boxing with additional padding. Proper packaging is essential to ensure your items arrive safely.

Yes, we offer a range of packaging materials including boxes, envelopes, bubble wrap, and packing tape. These can be purchased at our shipping centers or ordered online. Business customers with regular shipping needs can request a supply of our branded packaging materials at discounted rates.

For standard shipping, the maximum weight per package is 150 lbs (68 kg), and the maximum size is 165 inches (419 cm) in length and girth combined. For oversized or heavier items, we offer special freight services. Please contact our customer service for more information on shipping large or heavy items.

Fragile items require special attention. We recommend wrapping each item individually in bubble wrap or packing paper, then placing them in a box with at least 2 inches of cushioning material (such as packing peanuts or crumpled paper) on all sides. For extra protection, place this box inside a larger box with additional cushioning. Clearly mark the package as "FRAGILE" on all sides.

Yes, there are restrictions on certain items for safety and legal reasons. Prohibited items include hazardous materials, flammable liquids, explosives, firearms, illegal substances, and perishable goods without proper arrangements. Please refer to our complete list of prohibited items on our website or contact customer service if you're unsure about a specific item.